So you’re going to moderate a panel, congratulations! Your job is easy, right? Just show up and read the questions and smile a lot, right? Hold on, not so fast, the success of this event rests squarely on your shoulders.
Recently, the CEO of an IT company approached one of his disgruntled customers with a simple message: “I know you’re unhappy with our customer service over the past few months. I imagine you’ve developed some rather negative beliefs about us and I’m here to find out exactly what those beliefs are, so we can change them.” After the surprised customer delivered a detailed description of her beliefs and the experiences that had created them, the CEO surprised her again by saying, “These are not beliefs we want you to hold, so we’re going to create a whole new set of experiences for you—experiences that will lead to brand new beliefs about us.”
For the next several minutes the CEO discussed the protocols of Prosyn, a cyber security firm that he knew intimately, he spoke of what they were doing right. He explained the new experiences that he and his organization were […]
When it comes to presentations, content is king. If you don’t have meaningful, interesting content, you might as well shut off your PowerPoint and read directly from historiography textbook. When developing and creating your content, there are 7 key features should guide your language and information.
Coaching's three most common uses include leadership development, remedial performance improvement, and optimizing strong contributors. Most coaches meet with executives in person or by phone, either every other week or once a month for about a year, though they increasingly are available for emergency consults.
Intonation is the melody of speech. Speech scientists tell us that the intonation of a sentence provides us with 70% of its meaning. Consonants and vowels might be mispronounced, but if the intonation is correct, we are likely to understand the message. Say the following sentences on the left, and then match them up with their meanings on the right. (Hint: Stress the italicized words.)
1. I didn’t say Bill was fired. a. I wrote it!
2. I didn’t say Bill was fired. b. He was hired!
3. I didn’t say Bill was fired. c. Mary did.
4. I didn’t say Bill was fired. d. Phil was.
5. I didn’t say Bill was fired. e. I swear!
We cannot communicate effectively in a monotone, or by stressing the wrong words. The correct intonation pattern, both within words and across entire messages, is critical to clear and efficient communication.
Voice improvement can teach you the rules to intonation. […]
Proposals delivered by multiple people from the same company or organization are interesting to watch from a “30,000 foot” view. There are many people involved; each has an agenda. What is their focus? Who should talk, when, and for how long? What is everyone’s individual role? Did the group come across as they envisioned?
Here’s a scenario for you: a business with two different teams — the creative team and the sales team — will be proposing to a potential client. Each of these teams go into a proposal with specific goals. The creative team is, by definition, creative. The creative team, of course, wants the prospect to embrace the concepts and strategies, to love the ideas, and to imagine the success that can come from their wonderful design. And this can be duly accomplished if the vision is unambiguously portrayed by a […]
Throat clearing is one of the most traumatic things you can do to your vocal folds. When you clear your throat, you create an extreme amount of movement of your vocal folds, causing them to slam and rub together. Sometimes people do not even know that they are clearing their throats; it has become a habit. Often they say that they feel something in their throat, like phlegm or mucus. The majority of the time; however, when you clear your throat, there is simply nothing there. One thing you have accomplished is to create more vocal fold trauma.
Watched a few local business video blogs last week. Certainly the blogs allow for the dissemination of information and quick messaging to staff and to customers. The words we heard were all good messages. You and I both know, though, that communication follows the “93/7 Rule”. 7% of what is communicated comes from the words chosen. A full 93% comes from the image left behind from body language, nonverbals, facial expressions, and inflection (tone of voice). In our office, we’ve certainly seen the need to provide more seminars on how to create impressive videos. We had a video wall from GSEAV installed and everyone loves it. Watch for details; however, here are a few thoughts which may guide your next videos.
- “Shakey Cam” may be good for personal videos to friends and family, especially if you and they are young(ish). Not so much for business. Seriously, think […]